Got a craving for a Coolatta, but too lazy to stop by in person? Next year, that won’t be a problem.
Get your Dunkin’ fix without leaving your home. Joining the ranks of Chipotle, Starbucks, and McDonald’s, Dunkin’ Donuts has announced that the company will launch a mobile ordering app and a delivery service next year.The CEO of Dunkin’ Donuts, Nigel Travis, explained in an interview with CNBC’s On the Money that the company will be conducting a private test of mobile ordering some time later this year, with an official launch in 2016.
"Delivery is clearly a big opportunity," Travis said. “Mobile ordering is the strategic plank to many things I'm interested in, like curbside service.”
So why are so many of the most popular quick-service and fast-casual brands making the leap into home delivery and mobile ordering? According to Nigel Travis, who has run Dunkin’ and Baskin Robbins since 2009, “convenience is the future,” and competing brands need to catch up to stay relevant in the eyes of the swipe and click generation.
[UPDATED] Dunkin' Donuts Now Delivering, So You Don't Even Have to Move to Get Coffee
On-the-go and mobile ordering have officially launched in Portland, ME and Dallas, TX. That means two cities' worth of residents will be the first in the country to test out Dunkin' Donuts order-ahead and delivery services.
In Portland, DD Perks customers can order ahead using the new On-the-Go Ordering app, which will sync with their Perks account and allow them to skip the line and pick-up their orders at the counter or drive-thru.
But the luckiest Dunkin' fans are in Dallas, where delivery has debuted in conjunction with DoorDash. From 7 a.m. to 10 p.m., orders of coffee, donuts, breakfast sandwiches, and more will be brought to their doors in under 45 minutes.
Plus, in the coming weeks, the coffee chain's delivery program will expand to Atlanta, Chicago, Los Angeles, and Washington, D.C. If you don't live in these metropolitan areas, keep your fingers crossed that these test markets perform well. According to Scott Hudler, the brand's vice president of global consumer engagement, the company "will continue to evaluate a possible national rollout for both programs in the future."
ORIGINAL POST: September 21, 2015 at 12 p.m.
There are always those mornings where you're so groggy, you wish coffee would just magically appear in front of you. And now that magic is close to a reality. According to Dunkin' Donuts representatives, the coffee-and-donut chain plans to start deliver its breakfast goodness very soon.
This announcement came during a recent media summit at Dunkin' Donuts headquarters in Canton, MA, where the company says delivery will be part of its forthcoming mobile app update. The new iteration of DD Perks will also let you order food and drinks for curbside and in-store pickup&mdashto speed up your morning and cut wait times.
The new version of the app is slated to launch next year, and will be available exclusively to current DD Perks members in one single, yet-to-be-named market to test at first. From there, it will expand to all DD Perks members across the country. The physical delivery service will be carried out by a third party partnership, à la Chipotle and Postmates.
Breakfast competitors like McDonald's and Starbucks have already announced that they're testing delivery services, so it makes sense that Dunkin' is on board, too. "The trend in this country is convenience. So I think delivery plays very strongly," CEO Nigel Travis told CNBC in June. "I think the next few years you're going to see us get more and more into delivery."
But leaders of Dunkin' Brands are still figuring out the logistics for delivery, so don't expect to get that option in the immediate future. Scott Hudler, vice president of global consumer engagement, said that this roll-out isn't expected until at least early 2016. But just knowing that an iced macchiato and glazed donut could show up at your door will make it easier to wake up and get our butts out of bed.
Dunkin’ Donuts Is All Set To Make Your Day By Launching Home Delivery Across America
Dunkin’ Donuts now gets closer to you like never before. The company has officially announced its decision to get on board with a delivery business, according to Delish. The delivery service will be made available on the company’s mobile app update next year and will also “allow customers to order food and drinks for convenient curbside and in-store pickup in addition to home delivery,” reports stated. Earlier this year, the brand’s CEO Nigel Travis confirmed that they were already in testing mode for the mobile ordering feature, that was initially available only to Dunkin’ Donuts Perks members in an unnamed test market. Reports say that once the testing processes have been completed, the services are more likely to start all over the country.
A media summit at Dunkin’ Donuts headquarters in Canton, MA, witnessed the announcement of the company beginning its new delivery service through the app . This latest updated version of the app is said to be launched next year. The company has partnered with a third party, Chipotle and Postmate, to carry out their delivery services. But Dunkin’ Donuts isn’t the first chain to get on board with app delivery. Reports say that similar brands such as McDonald’s and Starbucks have already announced that they’re testing delivery services as well. “The trend in this country is convenience. So I think delivery plays very strongly,” CEO Nigel Travis said. “I think the next few years you’re going to see us get more and more into delivery.”
But why is delivery only being launched as a feature next year? The company stated that certain aspects such as logistics are yet to be drawn out so we can’t expect it anytime soon. But we’re sure everyone’s looking forward to waking up to a nice coffee and scrumptious donut for breakfast soon!
Dunkin’ Brands has done well in the pandemic. Now it’s a $9 billion takeover target.
Dunkin’ Brands, the parent of Dunkin’ and Baskin Robbins, is negotiating with a private equity-backed company for a sale that values the restaurant chain at nearly $9 billion. The potential takeover, reported first by The New York Times on Sunday, would come at a 20 percent premium to Dunkin’s share price on Friday, which was already trading near a high.
That’s a lot of doughnuts, notes today’s DealBook newsletter. What is the prospective buyer, Inspire Brands, getting for its money?
Dunkin’ has done well during the pandemic, benefiting from investments in its digital business before the coronavirus outbreak, helping it offer contact-free takeout. Shifting work patterns mean more people are coming in later in the day, bolstering premium products like espresso and specialty beverages, which diners may have bought from smaller, independent coffee shops before. (Drinks make up more than half of Dunkin’s revenue, and it dropped “Donuts” from its name last year.)
Bankers have long considered the company, whose 21,000 Dunkin’ and Baskin Robbins outlets are all franchised, a takeover target. It would be a jewel in the portfolio of Inspire Brands, a conglomerate backed by the investment firm Roark Capital, which has been on a buying spree in recent years, acquiring chains like Arby’s, Buffalo Wild Wings and Jimmy Johns.
Inspire’s strategy is to improve companies’ digital operations while keeping their brands separate. (Its chief executive, Paul Brown, has said he wants to organize the company like Hilton Hotels, where he once worked.) Owning a dominant chain like Dunkin’ could be the final touch Inspire needs before going public, as some expect — though Inspire has never confirmed such plans.
Despite the price, the availability of cheap debt and steady cash flow from the chain’s franchises should make it easier to finance. Pent-up demand for deals led to a big jump in mergers and acquisitions in the third quarter, and a Dunkin’ takeover could inspire other private equity firms to jump into the fray for pandemic-proof targets.
What is Dunkin' doing?
The chain isn't dropping DoorDash which delivers for it in parts of New York and New Jersey, and in the cities of Atlanta , Boston , Chicago , Dallas , Los Angeles , Miami, and Washington D.C. It is, however, testing a relationship with Grubhub which comes with some technical and operational advantages, according to CEO David Hoffmann's comments in the company's fourth-quarter earnings call.
"We are thrilled to announce that we're partnering with Grubhub for a delivery pilot that integrates directly with our POS [point of sale] or cash register system," he said. "Grubhub is No. 1 in the delivery space, and we're excited to add them to our list of high-quality partners. We're starting with a small alpha pilot and will look to expand to a larger-market test in the near future."
Hoffmann did not define how large the trial would be. COO Scott Murphy did tell Nation's Restaurant News that "we will soon see that start to scale larger as we finish the alpha and beta tests."
Before that happens Dunkin' plans to improve its app and make it easier for customers to use. That process is already under way, according to Hoffmann.
"We completed two app refreshes last year and will continue to simplify the on-the-go ordering process," he said. "There is tremendous power still to be tapped from our digital platform, with mobile orders at 3% of transactions. And, with the card-free acquisition, we can be faster to market and more flexible with our digital initiatives."
The chain plans to continue testing new features throughout the year.
On this episode of the Takeout, Delivery, and Catering podcast series, hosts TJ Schier and Sam Stanovich sit down with Brandy Blackwell, the director of new business at Dunkin’ Brands, to explore third party deployment, building loyalty, and managing the influx of drive-thru customers.
Blackwell has been in the restaurant industry for over a decade. She most recently served as the director of off-premise for McAlister's Deli. In her current role at Dunkin’, she has built and refined the brand’s off-premise strategy, expanding Dunkin’s reach across its digital channels nationwide.
“Anytime you’re dealing with a third party company, it’s very different than having a paid vendor. It very much has to be a partnership, and has to be treated that way,” says Blackwell. “It has to be mutually beneficial financially and from an added value standpoint.”
Blackwell notes the market value of working with third party companies, while still emphasizing the need for prioritizing direct orders. For Dunkin’, the goal is to use third party to access new customers, while still maintaining product control and collecting the majority of consumer data so as to better serve their customers and remain profitable.
Dunkin’s loyalty app has played a key role during the pandemic, helping the brand to better connect and engage with customers. “We put our eggs in the basket of making the app the best experience possible for our users and for new users in acquisition,” adds Blackwell. “We wanted to make sure that we provided the feeling of having your back and being safe and following all of the right standards, and let [customers] know that we were open. And we were able to acquire new guests and drive frequency on our current guests.”
Listen to the episode to learn more about handling high digital order volume, and how to help your business stay afloat during the ongoing pandemic!
Dunkin&rsquo to Test Delivery with Grubhub
With Starbucks testing via Uber Eats, the coffee delivery wars are brewing.
Going on a morning coffee run is a pretty longstanding ritual for many Americans—grabbing an iced latte on the way to work, or a shot of espresso to perk up before your daily errands. And, with third-party delivery services like GrubHub, Seamless, and UberEats, it’s easier than ever to streamline that routine and have one less stop in your day. Starbucks started testing out UberEats delivery in September 2018, and now currently services San Francisco and Miami𠅋oston, Chicago, Los Angeles, New York, and Washington D.C. are slated for spring. Next up? Dunkin’ (rebranded from Dunkin’ Donuts), which announced Thursday that it&aposs testing delivery with GrubHub, reports Nation’s Restaurant News.
There’s no word yet on where the delivery tests will take place, or how widespread the delivery service may be. Grubhub is by far the nation’s largest third-party delivery app service, controlling around half the market, according to USA Today—so if this partnership goes national, it would be huge. Dunkin’ has 8,500 locations across America, spanning 41 states, according to its site, so it could also provide some healthy competition for Starbucks’ UberEats venture, considering Dunkin’ is generally less expensive to boot.
Dunkin’ isn’t the only chain to recently partner with Grubhub, either—on Thursday, Taco Bell officially became officially available on the food delivery site, with about 65 percent of Taco Bell locations included across the country, as previously reported by Food & Wine. (And, for a limited time, you can score free delivery on orders over $12 too.) KFC may soon to follow as both chains are owned by Yum! Brands which bought shares in Grubhub last year.
It’s worth noting that Dunkin’ is already available on DoorDash, which, despite being smaller than Grubhub and UberEats, has the largest geographic reach (all 50 states, as previously reported by Food & Wine). It’ll be interesting to see how a potential Grubhub deal may affect their relationship however, Dunkin’ has “no plans to end that partnership at this time,” according to NRN. As these third-party delivery services continue to heat up and service more restaurants, it remains to be seen which route brands will go with—the best deal, or the biggest reach. Or, as is currently the case, perhaps both.
Dunkin’ Fans Say Losing the ‘Donut’ Leaves a Hole
Dunkin' Donuts is dropping ‘Donuts’ from its name.
While fans of Dunkin’ Brands Group Inc. bemoaned the chain’s decision this week to delete “Donuts” from the name of its flagship coffee shops, Jamie Rooke heard opportunity knocking.
The 27-year-old assistant executive director at a television station in East Longmeadow, Mass., stopped by the stores on her morning run Thursday. She was looking for mugs bearing the soon-to-be-replaced “Dunkin’ Donuts” logo, betting that they’re bound to become collectors’ items. She already owns three bearing the “DD” label and another from the 1990s that says “Dunkin’ Donuts.”
“In 10 years, those are going to be retro,” she said. “Who knows what else I can add to my Dunkin’ collection by then.”
The Canton, Mass.-based coffee chain said Tuesday that “Donuts” will start disappearing from the signage on its 9,261 restaurants across the U.S. in January. Packaging, advertisements and other branded materials will start using the new one-word name that month, too.
The sunsetting of the full, nearly seven-decade-old name is already provoking a burst of nostalgia from longtime customers who see the orange-and-fuchsia Dunkin’ Donuts logo—not to mention the coffee and pastries—as part of their identity.
"Donut" is a legitimate, correct spelling
Would a donut of any other spelling taste as sweet? Yes, says Merriam Webster, and here's why.
"Donut" is actually a variant of the word "doughnut," and it started showing up in common usage in the middle of the 20th century, but there's a well-established tradition that created it. Benjamin Franklin and Noah Webster — of the dictionary-writing Websters — championed something call phonetic-based spelling reform. It's basically the idea it's easier to spell things the way they sound, and "donut" actually makes a lot more sense than the more official "doughnut."
Huffington Post adds that the first printed version of the word is actually "dough-nut", and says Washington Irving referred to them by another name: oly koeks (or oily cakes). They also say that Dunkin' Donuts was the one largely responsible for the popularity of this spelling, as it skyrocketed around the time the chain was founded. It's infinitely better than Dunkin' Oily Cakes.
Panera has been testing delivery for the past year in some key markets, but the fast-casual chain is ready to heat up the delivery scene in 2015, with 28 delivery hubs open as of late April. In April, the chain announced that it is expanding its delivery test and plans to roll out the option more broadly next year. Panera hasn't yet settled on a delivery model, testing models that use third-party drivers as well as models that uses company drivers, and unlike other chains, has emphasized catering throughout the delivery test process.
In March, the coffee chain announced it was testing two delivery models in two cities: Seattle and New York City. In Seattle, Starbucks teamed up with Postmates to integrate delivery into the company's mobile app. In New York City, Starbucks eschewed partners in favor of the "Green Apron" option that allows customers in select office-buildings to order food and drinks to be delivered by Starbucks barisitas.